Shipping Policy

We're a Brisbane-based Australian brand, and we want your order to reach your little legend quickly and safely. Here's everything you need to know about how we ship.

Free shipping over $100

Enjoy free standard shipping on orders over $100 AUD within Australia. The offer applies automatically at checkout once your order total reaches $100.

Where we ship

We currently ship to addresses within Australia, including PO boxes where the carrier allows. 

Shipping rates

For orders under $100, we charge a flat rate of $10 AUD for standard shipping anywhere in Australia.

Shipping method	Cost	Estimated delivery
Standard shipping (orders over $100)	Free	[X to X] business days
Standard shipping (orders under $100)	$10 flat rate	[X to X] business days

Delivery estimates start from the dispatch date, not the order date. Remote and regional areas may take longer.

Order processing

We aim to process and dispatch orders within 1 to 3 business days of receiving them. Business days are Monday to Friday, excluding public holidays in Queensland. Orders placed on weekends or public holidays are processed on the next business day.

During busy periods, such as sales, Christmas and new collection launches, processing may take a little longer. We'll let you know if there are any significant delays.

You'll receive a confirmation email when your order is placed, and a dispatch email with tracking details once it's on its way.

Pre-orders

Pre-order items ship when they become available, based on the estimated timeframe on the product page (for example, "Arriving Summer 2026"). This is an estimate only and may change.

If your order contains both in-stock and pre-order items, we'll ship in-stock items first and pre-order items separately, at no additional shipping cost to you. 

We'll email you with updates if there's a significant change to your pre-order timing.

Tracking your order

Once your order is dispatched, we'll email you a tracking number and a link to track your parcel. Tracking may take up to 24 hours to update after dispatch.

Delivery details and addresses

Please double-check your delivery address at checkout. We can't be responsible for orders sent to an incorrect or incomplete address provided by you. If you need to change your address, contact us as soon as possible and we'll try to update it before your order is dispatched.

If a parcel is returned to us because of an incorrect address or because it wasn't collected, we'll contact you to arrange re-shipping, and additional shipping costs may apply.

Delays, lost or damaged parcels

Delivery times are estimates. Delays can occur due to carriers, weather, public holidays and other events outside our control.

If your tracking shows your parcel as delivered but you can't find it, please check around your property, with neighbours and with your household first. If it still hasn't turned up, or if your order arrives damaged or incorrect, please contact us with your order number (and photos if it's damaged), and we'll work with you and the carrier to sort it out.

If an item arrives faulty or damaged, please see our Refund & Exchange Policy. Your rights under the Australian Consumer Law are not affected by this policy.

Returns and exchanges

For change-of-mind exchanges and credit notes, return shipping costs are at the buyer's expense. For full details, see our Refund & Exchange Policy.

Packaging

We're proud to use sustainable packaging, because caring for the planet is just as important as caring for our future legends.

Questions?

If you have any questions about your order or our shipping, we're happy to help. Contact us through our contact page or email