Refund policy

Refund & Exchange Policy

At Little Legend, we want every little legend to love what they wear. If something isn't quite right, here's how we can help.

Change of mind

We don't offer refunds for change of mind. However, we're happy to offer an exchange or a credit note within 14 days, as set out below.

Exchanges and credit notes

If you've changed your mind about an item, you can request an exchange (for a different size, colour or style) or a credit note to use on a future purchase, provided that:

  • You contact us within 14 days of receiving your order
  • The item is unworn, unwashed and in its original condition, with all tags attached
  • The item is returned in its original packaging where possible
  • You have your order number or proof of purchase

We may decline an exchange or credit note for items that have been worn, washed, altered, damaged or returned without tags.

Exchanges are subject to stock availability. If your preferred item or size isn't available, we'll offer you a credit note instead.

Return shipping costs

For change-of-mind exchanges and credit notes, return shipping costs are the responsibility of the buyer and are not included. Please use a trackable postage service, as we can't take responsibility for items lost or damaged in transit back to us.

If we're sending an exchange item back to you, we'll let you know whether any additional postage applies before we dispatch it.

How to request an exchange or credit note

  1. Contact us within 14 days of receiving your order, with your order number and the item(s) you'd like to exchange or credit.
  2. We'll confirm your request and send you return instructions and our returns address.
  3. Post the item(s) back to us, with your order number included in the parcel.
  4. Once we receive and inspect your return, we'll send your exchange or issue your credit note.

Please don't send items back before contacting us, as we won't be able to match them to your order.

Faulty, damaged or incorrect items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If you receive an item that is faulty, damaged or not what you ordered, please contact us as soon as possible with your order number and clear photos of the issue. We'll work with you to arrange a remedy, which may include a replacement, repair or refund. We'll cover the cost of return shipping for faulty, damaged or incorrect items.

This policy does not limit your rights under the Australian Consumer Law.

Pre-orders

For pre-order items, the 14-day exchange and credit note period starts from the date you receive your order, not the date you placed it.

Sale items

The same exchange and credit note conditions apply to sale items unless clearly stated otherwise on the product page.

Questions?

If you're unsure about anything, we're happy to help. Contact us through our contact page.